#ISP Management Solution
Subscriber Management
Managing subscribers is the heart of any ISP business, and ISPMate makes it incredibly easy and efficient. Whether you're deploying Fiber to the Home (FTTH) or any other technology, ISPMate helps you keep all subscriber data organized in one place.
You can manage customer profiles, service plans, billing cycles, usage data, and more. The system supports digital onboarding, document storage, and alerts, reducing paperwork and manual errors. Real-time visibility into active, inactive, and pending users helps streamline operations. It also integrates with other modules for billing, complaints, and payments, making subscriber handling smoother than ever before.
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Customer CAF Management
No more stacks of physical documents or the risk of data loss. ISPMate’s Customer CAF (Customer Application Form) Management feature allows you to digitize and securely store all customer documents. From identity proofs to service agreements, everything is saved in softcopy with encrypted protection and proper access controls.
This not only reduces storage and retrieval time but also ensures compliance with data regulations. You can easily search, retrieve, and share customer files when needed, without the risk of misplacing documents. It’s a smarter, safer, and more sustainable way to manage sensitive customer information.
#ISP Management Solution
Recharge Renewal
ISPMate simplifies the recharge renewal process with a fully automated and intuitive system. Customers can renew their internet plans quickly without needing to contact support or visit an office. Whether you're offering multiple bandwidth plans, prepaid or postpaid models, or custom packages, ISPMate ensures a seamless experience.
The platform sends proactive alerts and reminders to customers when their plans are due for renewal, ensuring uninterrupted service. For ISPs, this means reduced manual workload, fewer support tickets, and better customer satisfaction. It also supports auto-renewal configurations, which improve retention and help maintain consistent revenue flow.
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Online Bill Payment & Recharge
Say goodbye to delayed payments and manual reconciliations. ISPMate allows customers to make online payments and recharge their internet plans directly through a user-friendly portal or mobile app. Supporting multiple payment gateways and UPI systems, the process is secure, fast, and hassle-free. Customers receive instant confirmation, and the amount is reflected immediately in the system.
ISPs benefit from timely payments, real-time reports, and reduced overhead. The platform is built to handle high volumes of transactions without glitches, ensuring a smooth digital experience for all users. This improves cash flow and enhances customer convenience significantly.
#ISP Management Solution
Payments / Dues Management
Keeping track of payments and pending dues across hundreds of customers can be exhausting—but not with ISPMate. Our Dues Management feature displays all customer balances on a single, easy-to-navigate dashboard. You can filter dues by amount, due date, area, or customer type.
Automated reminders via SMS and email reduce the need for follow-up calls. With this centralized system, your team spends less time chasing payments and more time growing your business. It also integrates with billing, reports, and CRM modules, giving you a complete financial overview in real time.
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Payment Reconciliation
Reconciling payments manually is often tedious and prone to errors. ISPMate's Payment Reconciliation feature helps ISPs match incoming payments with customer accounts automatically. It supports multiple payment modes—bank transfers, UPI, online gateways—and ensures every payment is accurately reflected. Whether the transaction is partial, late, or split across channels, ISPMate cross-verifies and reconciles records seamlessly.
This leads to fewer discrepancies, faster closings, and better transparency. You can also generate reconciliation reports, highlight mismatches, and maintain a solid financial audit trail, keeping your books clean and your team stress-free.
#ISP Management Solution
Complaint Management
Great service doesn’t end with installation—it thrives on customer support. ISPMate’s Complaint Management system ensures that customer issues are logged, tracked, and resolved efficiently. Customers can register complaints through the web portal or mobile app, receive ticket numbers, and get status updates via SMS or email.
The dashboard helps your team prioritize complaints based on urgency and assign them to the right technician. You can monitor resolution timelines, track repeat complaints, and measure team performance with detailed reports. This leads to faster response times, increased customer trust, and stronger brand loyalty.
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Sales Management
ISPMate’s Sales Management module streamlines your entire sales pipeline—from lead creation to final conversion. The Create Lead option allows your team to capture inquiries instantly, while Manage Leads helps you track the progress of each lead with status updates, follow-up history, and assignment to team members. The Today Call feature ensures your sales staff never miss a scheduled follow-up, keeping daily targets on track.
This powerful system boosts efficiency, ensures lead accountability, and helps your team convert prospects into loyal customers through organized and consistent outreach
#ISP Management Solution
Inventory Management
ISPMate’s Inventory Management system is designed to give ISPs full control over their stock and equipment, from procurement to field deployment. Using features like Stock In, Purchase History, and My Stock, you can track every item received or used. Assign devices and materials to field teams or users using Assign to Engg and Assign to User, and handle transfers seamlessly with Stock Transfer to Engineer.
You can also manage fiber logistics with Wire In, Wire Purchase History, and Assign Wire to Engg/User. The platform supports Stock Verification, Wire Verification, and Store Management, ensuring accountability at every level. This structured approach minimizes losses, improves field readiness, and provides complete transparency into your hardware and material flow.
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Android & iOS App
ISPMate offers powerful mobile apps for both Android and iOS, built for customers and engineers alike. Customers can use the app to view usage, pay bills, renew packages, and raise complaints—right from their phone. Engineers can use their version to manage assigned tasks, update complaint statuses, and access customer details on the go.
The app interface is clean, fast, and user-friendly. With push notifications, real-time updates, and full system integration, the app significantly enhances engagement and convenience, making ISPMate accessible wherever you are.
#ISP Management Solution
IVR Integration
ISPMate’s IVR (Interactive Voice Response) system transforms how you handle customer calls. Instead of routing all queries to a human agent, IVR can guide customers through a series of voice prompts to check balance, lodge complaints, or renew services.
This improves efficiency by reducing call volume for basic inquiries and frees up your support staff for more complex issues. The system integrates seamlessly with customer records, ensuring a personalized experience. With call tracking and logging, you also gain valuable insights into customer behavior and service quality.
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SMS & Email Notification
Keeping customers informed is essential, and ISPMate handles this brilliantly through its SMS and Email Notification system. Every important action—bill generation, payment confirmation, complaint updates, renewals—is accompanied by real-time alerts.
You can customize templates, automate dispatches, and even send promotional or reminder messages. This level of communication improves transparency, reduces missed payments, and enhances customer satisfaction. Plus, it builds trust by showing that your company values proactive service. All logs are stored for audit and analysis
#ISP Management Solution
Complete Reporting
Data-driven decisions start with clear, comprehensive reporting. ISPMate provides an extensive suite of reports, covering everything from billing and complaints to payments, sales, and customer behavior. Whether you need daily summaries, monthly insights, or detailed audit trails, everything is available in one place.
Reports can be exported in multiple formats and filtered to meet specific business needs. With these tools, ISPs can monitor trends, identify inefficiencies, and optimize operations to drive growth. It's your control room for business performance.
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Expense Management
Managing office expenses doesn’t have to be chaotic. ISPMate’s Expense Management module allows you to log, categorize, and monitor every business expense—whether it’s salary payments, utility bills, hardware purchases, or fuel for field engineers.
You can set budgets, compare month-on-month spending, and identify cost leaks easily. With role-based access, your accounting team can manage entries securely, while managers can approve expenses on the go. This helps in maintaining financial discipline and improving profitability.
#ISP Management Solution
Profit & Loss Account
Understanding your financial health is crucial, and ISPMate gives you a clear Profit & Loss statement at your fingertips. The system tracks all income streams—recharges, bill payments, add-on services—and subtracts operating costs, salaries, and other business expenses to show you your net profit.
These insights help you evaluate growth, identify profitable plans, and adjust pricing or strategies as needed. Whether you're preparing for audits or internal reviews, ISPMate gives you reliable, real-time access to your business's financial performance.
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Audit Logs
Transparency and traceability are key in ISP operations. ISPMate’s Audit Log feature maintains a detailed record of every action taken within the system—whether it’s a user login, data update, or configuration change. This is especially helpful for monitoring staff activity, resolving disputes, or preparing for audits.
You can filter logs by date, user, or activity type, and all entries are timestamped for clarity. This level of accountability not only protects your business but also helps ensure that your team follows standard operating procedures consistently.
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Network Map
ISPMate’s advanced Network Map feature gives ISPs full control over their infrastructure with a visual and interactive layout. You can easily add and manage core network components like Switches, OLTs (Optical Line Terminals), FMS (Fiber Management Systems), and Splitters. Each element is mapped to its real-world location, helping technicians and admins quickly identify and troubleshoot issues.
This live representation ensures better planning, accurate deployment, and fast resolution of faults. With status indicators and device health monitoring, it’s easier than ever to manage your fiber and broadband network visually, without guesswork or outdated documentation.
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Reseller Management
ISPMate’s Reseller Management system is designed to empower ISPs to seamlessly manage and monitor multiple resellers under a unified platform. You can maintain a detailed Reseller List, define pricing structures through the Price Book, and gain full financial visibility with various reports.
The system includes detailed Reseller Payment Reports, Top-up Reports, Pending Payments, and Failed Payments, all accessible with a few clicks. Each reseller operates with custom limits and branding, while the ISP retains total control and oversight. This setup ensures scalable growth, transparent transactions, and a strong, organized partner network.
#ISP Management Solution
Package / Plan Management
Managing various internet plans is easy with ISPMate’s robust Package and Plan Management module. You can create unlimited plans with different speeds, data limits, validity periods, and pricing tiers. Whether you offer prepaid, postpaid, or combo deals, ISPMate handles it all seamlessly. The system allows for real-time upgrades, prorated billing, and custom discounts.
You can also assign plans based on reseller zones, customer types, or business categories. With proper analytics and usage tracking, you get full visibility into which plans perform best, enabling smarter decision-making and better profitability.
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OTT Integration
ISPMate now offers seamless OTT Integration, enabling ISPs to bundle entertainment services directly into internet plans. With direct support for platforms like OTTplay and PlayboxTV, your customers can access a wide range of popular streaming channels and content—all from a single subscription.
This integration helps ISPs provide more value, attract entertainment-loving users, and stay ahead of competitors. Whether you're offering custom entertainment combos or complete OTT packages, ISPMate makes activation, billing, and management simple and centralized—no third-party juggling required.
#ISP Management Solution
Live Location Tracking (Map Integration)
ISPMate’s Map feature provides real-time tracking of your field team with pinpoint accuracy. With Employee Location, you can view the current GPS location of your engineers and staff as they move between tasks, improving task assignment and response time.
The Location History tab maintains a full record of travel routes and check-ins, ensuring complete visibility into movement logs for accountability and performance analysis. This system enhances operational efficiency, boosts transparency, and ensures that resources are allocated optimally. Ideal for ISPs managing on-ground installations, repairs, or surveys.
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Salary Management
ISPMate simplifies payroll processing with its intuitive Salary Management module. The Generate Salary feature enables you to calculate and disburse employee salaries in just a few clicks, factoring in attendance, roles, and any applicable bonuses or deductions.
Once processed, all transactions are securely stored under Salary History, providing a transparent and organized record of past payments. This eliminates manual errors, saves administrative time, and ensures that every staff member is paid accurately and on time. With ISPMate, managing payroll becomes stress-free and fully auditable.
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Trash Management
ISPMate’s Trash Management system gives you full control over deleted records. Whether it's customer profiles, plans, or transactions, deleted data isn’t lost forever—it is stored securely in a separate trash module.
From here, authorized users can review and restore accidentally deleted entries, adding a safety layer to your operations. This feature helps prevent critical data loss and supports audit trails and compliance, ensuring you never lose essential information due to human error.
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Attendance Management
ISPMate includes a built-in Attendance Management module that helps track daily check-ins and check-outs of employees. Whether your team is working in the office or out in the field, attendance is logged digitally—ensuring accuracy and eliminating traditional timekeeping hassles.
Integration with location data adds a further layer of validation. This system helps HR and management maintain discipline, generate reports, and streamline monthly payroll processing.
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Revenue Report
Gain a complete picture of your financial performance with ISPMate’s Revenue Report feature. This tool provides in-depth insights into daily, weekly, monthly, and custom-date revenues generated from subscriptions, recharges, and reseller activity.
Graphs, filters, and export options make analysis quick and effective. With this powerful reporting system, ISPs can measure business health, make informed decisions, and spot trends that drive profitability.
